Month: September 2019

More Challenges in Dispatcher Training

As well as learning radio protocol, including special vocabulary and the phonetic alphabet, dispatcher training, unlike the usual rules for the airwaves that all radio operators and broadcasters must learn, must also focus on learning on job specific skills, including correctly relaying information so no content is lost, regulating networks of active personnel, vehicles or objects and insuring interoperability.

Perfect Cloning

By necessity, radio messages must be short and simple, with easy to understand words and abbreviations, but the dispatcher is also tasked with passing information to different people who need to communicate but may be out of standard walkie-talkie range. If he or she does not perfectly record and repeat a perfect copy each time, with a focus on coherence, individual pieces of the instruction may be lost, changing the meaning completely between people. Good dispatcher training makes sure that students learn to listen and become perfect parrots.

Ruling the Network

Dispatchers could be keeping track of hundreds of different variables. In the animal kingdom, mass endeavours, whether by insect or mammal, can trust in scent or instinct, but humans need constant communication to avoid getting lost, off track or duplicating each other’s work. For example in transport operations training, a dispatcher will be co-ordinating a fleet of freight trucks, some or all of which will have time sensitive cargo. He or she will not only keep track of the location of all participants in the network, but also the status of their intended destinations and problems they might encounter on their journey, including traffic conditions and last minute changes to destination needs or cargo delivery schedules. For example modern manufacturing and retail sales often relies on a “just in time” system where needed parts and raw materials or products arrive only as needed, based on the destination’s immediate … Read more ...

Consumers Benefit From Automotive Technician Certification

Perhaps years ago any backyard auto mechanic would do, after all cars were simpler then, less complex and anyone with a good mechanical aptitude, a know how of how the engine works and a set of tools and the skill set to use them could fix a small problem or even a big one. Today, that has all changed. With today’s high tech vehicles, the margin for error is dramatically less and the cost of a mistake is significantly more, so it makes financial sense to protect your investment in your vehicle through maintenance and service performed by qualified professionals.

Consumers Benefit From Automotive Technician Certification

Contrary to popular belief automotive trade is not a compulsory trade in many parts of North America – it certainly is not in British Columbia. This means that anyone can open and run an auto repair shop without having a single certified automotive technician on staff.

While they may be the exception to the rule, unlicensed mechanics are employed throughout the continent, often in small one and two man shops or in specialty shops such as radiator repairs, used auto parts yards, and, belief it or not, at brake and wheel alignment shops!

One way to differentiate between automotive is to look for or ask to see their certificates. In  Canada, we have the Red Seal of licensing Automotive Technicians. This certificate will be tan in color and will have a red seal in the top right and bottom left corners and a Provincial logo in the center. This will not be a certificate from a trade school, college or auto parts company. Once a technician writes and passes the Red Seal exam he is certified for life.

Another certification body exists and it is called ASE. ASE Certificates can be identified by a blue gear shaped logo with the … Read more ...